Policies/Email/Contact

RETURN POLICY

We accept returns for store credit or exchanges only, if that item is still in stock, within 14 days of the purchase. The items must be unworn, unwashed, and free from any odors (perfume, smoke), animal hair, and/or make-up.  You must send an email to bbnevadamo@gmail.com requesting a return, we will reply with details regarding your request once we receive the email.  Items being returned by mail must be shipped within 3 days of our reply.

All sale, swim, bodysuits, and jewelry merchandise is final sale.

You are responsible for all return shipping costs.  All shipments must be returned in weatherproof packaging to ensure the item can be resold. If they arrive damaged from shipping in a paper package, they are not refundable.  

We are NOT responsible for any damages resulting from cutting into packaging, or improper washing. 

Shipping costs are nonrefundable.  

Sale items are final sale. 

ONLINE ONLY COLLECTION
Returns are accepted of unworn clothing items with original tags and packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. (If it is a split package order, it will start from the time of the final package delivery date.)

  • Orders returned after the return window are subject to restocking fees. (Case-by-case)
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Swimwear, bodysuits, and jewelry can NOT be returned and are final sale.

ONLINE ONLY COLLECTION: RETURN FOR STORE CREDIT
Pieces from our Online Only Collection can be returned to our brick and mortar location for store credit within 14 days of receiving your items. See the above RETURN POLICY for additional details.